As an Ethical Advocate client, your designated Plan Administrator(s) and Incident Report Reviewers must be well trained and supremely confident in using the system. This is where Ethical Advocate’s superb training and implementation comes into play.

At no additional cost, EA will comprehensively train your designated personnel at every stage of the plan. Easy to follow multi-lingual manuals and other written instruction in PDF format are sent during implementation (and throughout our relationship for all updates) and include but are not limited to the following:

• detailed, step-by step guidance
• specific timelines
• technical information
• written and illustrated instruction
• communication templates

At the same time, our expert implementation team telephonically (or in-person where possible) trains your staff without time constraints and tailored to your needs.

EA’s training and guidance is not limited to the implementation phase. We provide procedural updates and create a ‘checking-in’ schedule for each client to ensure all questions and procedures are addressed.

Once the initial phase is complete, EA’s implementation and training personnel are available without limit, from 8 a.m. – 6 p.m., Monday – Friday (EST). Weekend and holiday on-call service ensures a call back within hours.